Not impressed at all. I was due to fly out to Greece with a friend of mine. However, due to unforeseen circumstances of my Grandmother passing suddenly before we leave, I was unable to attend. I explained this to loveholidays, and said I understand you cannot change the flights but are you able to change the booking name at the hotel to my friend's name (who I was supposed to go with) - as she was going to be going with her boyfriend now. The operator I spoke to was very rude and they said they could not do it and I would have to cancel the whole holiday and rebook. To be quite honest I didn't understand what the big deal was? All they had to do was confirm to the hotel a change of name. NOTHING ELSE CHANGED, there would still be 2 people in the room, everyone would still get their money, I just couldnt attend and had to change the name on the hotel booking. I am utterly shocked and will not be using loveholidays at all. No compassion for the people they deal with.