Worst travel company I have ever come across... I have had a very dark and depressing few years, with a lot of family stresses including health being a real negative factor. With my mum. Fighting cancer, going through chemo and my dad battling diabetes, having both his legs chopped off. I booked a holiday in April with love holidays and in August they went and cancelled the whole holiday. I contacted them and said why did you do this? They said they are sorry and that I should use the website and book it again?? I went online and I saw the holiday but it was £1200 more expensive and the luxury swim up room was no longer available. I had booked individually with my 5 of my friends and I was the instigater for the holiday but I got done bad. They said they can not do anything else for me. Not even offer me a discount. But then could book me a standard room in the hotel at a more expensive rate than I paid for the swim up. I explained my concerns above and how the holiday is needed for my mental well being and it was ignored. I am gutted I have booked multiple holidays with them. I would never use them again even if I had to. I would not recommend them to anyone. Now I know that sometimes it's the individual who ruins a companies reputation but in this case its a collective experience from multiple agents that has ruined my whole year and sent me back to my dark days.... I Hope they use this particular experience and better them selves. Its not nice feeling the way I am because of a company that's supposed to make you love holidays!