Put simply they never actually made the booking of the hotel. They placed it through a 3rd party but never checked if it was actually made so when we landed in Morocco and arrived at our riad it was a shock to be told we didn't actually have a booking despite all the confirmation in writing from Love Holidays that we did, including the hotel voucher. Turns out to be a very unpleasant feeling to be suddenly and unexpectedly stranded in a foreign country.
2 years ago
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