Booked through Love Holidays and wish i hadn't. We had issues on our trip where we paid for a certain room type, did not receive this room. Also paid for a private transfer from the airport to the hotel, after an hour wait we got put on a bus with many other people, again did not receive anything back for this. Waited a long time for them to reply only to tell us there was nothing they could do. Very poor customer experience and if i ran my business like this i wouldn't have a business for very long, terrible customer service experience!
2 years ago
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