Like other customers, our Transfers did not turn up, either from or to the airport. So even though we had paid for transfers, we had to get a taxi both ways. LH said it is not their problem and to contact my insurance company. I explained that the transfer company were not answering our calls, even the emergency no. Basically they don't care. This was to Rome in December. Absolutely terrible customer service. Perhaps everyone should take them to the small claims court.
2 years ago
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