Booked a holiday back in october for late Jan departure to Turkey, in December the flights were cancelled, So we asked to rearrange a new trip to Lanzarote which we did although there would be an extra cost, (no problem). 5 days before we were due to depart I received an cancellation invoice (very strange), i checked the Loveholidays app and the final payment had been made but the trip was showing as cancelled. I then sat in a web chat queue for hour's to be told someone would bet back to me. next day no ctc so did the same, to be told the same. i sent emails, no reply, tried facebook again no reply, i eventually managed to get a number for credit control who told me there was an outstanding amount to pay but couldn't explain why the payment wasn't taken, (they had all my details and funds were available. They also said if i ctc customer service they could reinstate the trip If i pay the remainder. Again hours in webchat to be told they couldn't reinstate, i would have to rebook. I decided to rebook with another company and had a great holiday, but here I am again waiting in a webchat for answers i.e. where is my refund of just under 2000 pounds, threek weeks and no sign. BE VERY WARY OF USING THIS COMPANY CUSTOMER SERVICE IS NON EXISTANT