If there were a -5 it couldn't be more appropriate. This company have caused so much distress, we are pensioners who remain £1000.00+ out of pocket. Customer Service is non existant, contact numbers a waste of time, (I've had some very interesting texts from a private subscriber in Ireland) who can't understand why his number appears as the emergency contact, at the top of the list. I regret that I didn't refer to the reviews, prior to booking. I also regret that the Tui part of the package lulled me into a false sense of security. Loveholidays are a nightmare and in my opinion not fit to operate. 3