By far the worst travel company I have ever dealt with. Having issues with the hotel I booked for a holiday we go on in a month and trying to change to a different hotel that can accommodate our needs. Have been on the chat function since 9am this morning and cut off multiple times after waiting 1-2 hours to get through. Told there is no way to make a formal complaint. Told I couldn’t speak to a manager. Asked for an email address or postal address I could send letters to be told to “google it”. Also I can’t get through on the phone as the booking is over 28 days away. What a disgraceful company. Please never book with them!