Changed my departure flight time and had paid £50 which was fine no issues with that. So as i booked a package holiday with transfers i needed to amend my transfer time (one way only) as my flight will arrive 3 hours earlier. I orginally followed the advice to contact the transfer company myself and they were very understanding and warned me that loveholidays will want to charge me for it even though they can make the change very quickly as my holiday is in 5 months. But they kindly advised they were not allowed to as loveholidays dont authorise them to make changes. I contacted loveholidays and was charged £95 to change my coach transfer time ????
So I said that I would leave it, as taking a taxi to and from the hotel would be cheaper.
I was told i couldn't do that and the ONLY options were to pay the £95 or I was told if I wanted to i could cancel but had to settle £700+ to do so
THIS TRIP IS FOR MY BIRTHDAY SO £95 LOST, very disappointed as im a regular traveller (travel at least 6 times a year) never had a bad experience with any other company, 1st time using loveholidays and will be my last. Should have stuck to tui and the other companies I use throughout the year.
1 year ago
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