Booked all inclusive trip to Turkey back in early July - took a few weeks to choose the right destination & right hotel. Then, with just over a week to departure, Loveholidays email to say the hotel has overbooked and we will have to find alternative accommodation. After a few days waiting/'chatting', they came up with one choice - a similar hotel but nowhere near a resort or the sea (first hotel chosen was close to both). I asked to cancel the whole package, to be told the flight was fixed and couldn't be changed. With only two days to go to departure day and no further support from Loveholidays, we had no choice, other than to accept the change of hotel. Unfortunately, the 5* hotel was average at best and 3 of our party were unwell from day 5 onwards (we suspect the food and upon return, our doctor is running tests). On top of this the transfers to & from the hotel/airport were appalling if not downright dangerous - too fast and on bad roads! I have since written to Loveholidays customer service and they have basically done nothing other than to say information will be passed on. I would avoid using this company - last minute changes, little support and poor customer service.