I’ve had multiple issues and find the customer service to be extremely slow, difficult and often rude. They will not speak to you on the phone unless you are within a certain period of travelling. But in my instance, I was 3 months away from travelling and the connecting flights had changed 3 times. So understandably I would like to speak to somebody quicker. Replies through app take anything from six hours on one occasion up to two days via message. You also find that they don’t answer all of your questions on message and that they repeat the same things as if they haven’t read it and they are copying pasting from pre-scripted jargon or talking to a virtual chat assistant. The outcome of my flights being changed cost me nearly £600 because all so offered me was a 16 hour wait in an airport for a flight. I asked if you could re book and allow me to stay over and you refused. Also when you make payments it goes wrong because I had an instance where I made a payment and the money was taken but the website says that I haven’t paid. That took 2 weeks and your were still trying to take the money every day and offered no answer having asked multiple times. I ended up paying 2 times and recovering the money from my bank as you did not help Asked multiple times for an email address to make a complaint and they would not supply. They kept giving me a phone number to call and when you ring it there is an automated service which asks for you booking reference. If you are not within 4 weeks then it will not accept the call. Asked for a voucher to re book another holiday and was refused. Had a call eventually as I was trying to transfer to another holiday and the cheek I was quoted over £200 more than they were advertising on their own website for the same holiday Having asked to speak to a a manager I was refused on multiple occasions. Having asked to raise a complaint multiple people did not do it. I left a review on trust pilot and someone replied saying please send more details and we will look into it and I was again ignored. (You were hoping I wouldn’t response so the review could be removed) Final nail in the coffin. I get to the hotel and there was 398 dollars to pay as you had not paid the resort fees before I arrived. I have stayed there 23 times prior to this going with other companies and not once did I ever have to pay fees on arrival. I checked my paperwork to make sure I hadn’t missed something but no. No mention of it when I booked and nothing on the paperwork. I contacted the on-site resort team at love holidays for support who sent a screen shot of the 3rd parties website that you clearly used stating fees payable on arrival. But I had no view of that as it’s obviously where you have booked it not me…. Then suddenly overnight it appears on your website what a coincidence. I then get told it’s on the website and I have to pay it. Considering these fees were for cleaning the room and maintenance……. The room was dirty upon arrival which we had to clean. There was mold on windows and ants in the bathroom. The bed was not changed once in 2 weeks. Housekeeping didn’t show up on 4 days. 2 times I called maintenance for a leaking toilet and broken ice machine to which nobody came so the fee was a complete joke anyway. I said no to your resort team anyway and I have all your paperwork in front of me that states nothing about fees and clearly states balance due is zero. I asked to be called to discuss and received emails back saying they would not answer any emails from me now and we’re not prepared to do anything. They said to complain when I got back. So here we are. A holiday I originally booked for 2000 turned into nearly 3000 because of your inability to be upfront, honest and helpful. I wasted hour after hour begging for responses and help and you ignored me. You put me out of pocket and didn’t give a Damm. You couldn’t even call me to help whilst there! 24 times I have been to Orlando and never have I ever had so much trouble. You completely ruined it. I couldn’t even upload Äa reasonable post travel query as site limits to 3000 character ( including spaces) Horrible horrible company