Customer service is rubbish, got to resort told they had no room for us, after travelling from UK to Rhodes, in the heatwave. Tried to call their 'emergency' number no one answered me, I had to book my own additional hotel in the area out of pocket and I am STILL waiting for my refund/compensation. My holiday was on 20 July 2023 and STILL nothing back! mean while interest is building. They claim they have 28 days to resolve it but its been 40 days now! Its just unacceptable! Will NEVER use them again. Will fight until I get ALL my money back.
1 year ago
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