Arrived to our destination (Essaouria, Morocco), 3 hours away from the airport to find that Love Holidays had not booked our accommodation and the hotel was full - they had never heard of us. We were left high and dry in a small town with little to no options. The whole thing cost us £1000 extra to get a hotel for the week. I was promised a refund (after several very expensive phone calls) and was pawned off to a third party - love holidays refused to take responsibility and said it was the fault of a company called "Hotel Beds". My promised refund "within 3-5 business days" has not been honored. Now on business day 7 and not a word from Loveholidays.