Unhelpful and rude. My partner had booked a holiday to the domenican Republic and to change a name on a flight to my name they wanted another £972. Now I'm no expert in this field and struggle to understand why this is the case. I wasn't given an answer either. Plus.... And this is great... They then wanted an admin fee when we were forced to cancel. The audacity of it sickens me. She explained to them that this was a treat for herself after coming through and surviving breast cancer. Obviously this fell on deaf ears and there was no sympathy or empathy regarding this? So we have cancelled this and lost lots of money in the process. I won't use 'love' holidays again