Me and my friend recently returned from a holiday to Egypt, everything was going fine until we got to our hotel, for some stupid reason love holidays had scheduled us to arrive on the 14th despite our flights and transfer being on the 17th. This ultimately led us to being on the streets at midnight, plus I'm legally blind so my friend is panicking, worrying for my safety. We eventually found a new hotel, and had to pay an extra £580 for a week. We did get a refund for the other hotel, plus love holidays did find us a new hotel but didn't even call us to confirm it, and we couldn't check as internet wasn't available. So we're £580 out of pocket, if communication was better this could have been avoided. Very unreliable, will never book through them again.