Ref: LOV7060219U loveholidays - You have been an absolutely disappointing service . Your agents are unable to answer queries or solve doubts via chat or on phone. You then ask us ( your travellers) to email and then we don't get prompt responses. We are chasing every day, multiple times, via calls and chats and we are assured we would be contacted in time. Ultimately we get a response claiming it's too late to make any changes to the booking !! We have contacted, chased, gone all routes to get the booking changed in ample time ! It is completely unbelievable, how you expect the traveller to lose their money and booking due to delays on your end! I am compelled to post this, to safeguard all , who may use them in the future . I would never want to do this, but the horrific , and unhelpful experience from love holidays has been a bitter and very expensive start to the new year for us !