Absolutely horrified with the service and the absolute robbery of loveholidays. I requested to change dates of my holiday. First of all I was told I have to contact the airline separately, from what loveholidays advertise it should be a package holiday, which is why I booked as I prefer to do a package so I don’t have to contact airline separate. I think it’s extremely unacceptable that I am being told my holiday is an extra £585 and then £300 for flight to change to change exactly 2 weeks after original date. My flight is exactly the same flight as it was just 2 weeks after and my hotel is the same but 2 weeks after. I have looked on Loveholidays and I can find the exact same holiday for the same price I was originally paying for it. I was paying just over £900 for my holiday so paying an extra £800 to change dates is just absolute daylight robbery. I have received no breakdown whatsoever for the extra costs, there is simply no answer as to why they have added an extra £585 onto the booking. Then to be told I have 48 hours to respond or my amendment request will be cancelled. How am I supposed to pay the price of a whole new holiday or nearly my holiday price to cancel? I totally understand having to pay more to change dates however I’m paying an outrageous amount, basically paying for another holiday for the change of 2 weeks later. I am then told I can cancel for £521? I understand a cancellation fee too however I shouldn’t be charged so much to change dates to begin with.I am being robbed either way and I am extremely unhappy and will not be paying any of these fees or using love holidays again.
1 year ago
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