If I could give 0 stars I would. I booked a holiday to fly from Glasgow and the confirmation came through as Gatwick. Called as soon as they opened to figure it out, they didn't care and told me I would have to pay the flight difference. I then cancelled the whole booking, verbally agreed and was told the refund would come through in 3 days. I had to contact the airline directly to cancel the flight and confirm their refund because Loveholidays would have kept the money for themselves. I e-mailed them on 7 occasions confirming to cancel the booking and the day before the planned departure I was told the booking is still active and that I won't be able to get any refund (£1,400). Avoid like the plague. This company is an absolute scam. They still have the refunded amount from the airline, and haven't processed any refund. The sheer incompetence of this company is mind blowing. I am disputing with my credit card and will be filing a complaint to the ombudsman / civil aviation authority about this. AVOID Loveholidays!!