Easy and quick to book. Kept me updated from booking to holiday. The issue is ~ 2 adults/3 kids _ 5 in total. Got to the hotel and they had us in the smallest room with a travel cot for my child who turns 3 in 4 days. The hotel had me down as 2 adults/2 kids and a baby. The travel cot had a hard base so we weren’t even able to just live with it. When I asked for a family room like I booked and paid for I had to pay another £120 at reception and that was the hotel giving me an offer!!! I’m on with someone at love holiday now finding out what happened with my booking and who is refunding the 120 but all their response is they can give me more bedding for her travel cot! Absolute joke! Won’t be using them again which is disappointing as we were already planning on an easter break next year with them!! I called love holidays and a robot called Harsh kept repeating he apologises for any issue caused but it’s not their issue Was contacted by several people from their media team who told me to go to reception and they would resolve it. Went to reception and they had no idea what I was on about. LOVE holiday is a scam. Not helpful and once you’ve paid them they don’t care about their Customers. So disappointing as initially they were fantastic! 2 more holidays to book this year and they will both be with Disney directly. Don’t use B&B hotels or love holidays.