Awful experience and we'll never use this disgusting company again ... Turned up in Turkey at our hotel we'd booked 6 months in advance to be told we didn't have a room and they'd notified love holidays we couldn't stay ... Love holidays then without any consulting moved us an hour away to an empty hotel that was an absolute dump. We only booked 5 nights as a treat for my daughter's 13th birthday and it turned out to be her worst birthday she's ever had. We spent the first 2 days with our suitcases still packed, no edible food in the hotel, nowhere near the beach like we'd originally booked and in a totally different part of Turkey we didn't book and wouldn't have booked. We ended up only having 2 days holiday when we were finally consulted and moved to a new more suitable hotel. Calling back to the UK call centre cost me a fortune and was hard work, constantly told it's being sorted we'll call you back in an hour with news to hours passing by and no call. What should have been 5 days celebrating our daughter becoming a teenager it turned into a nightmare we just couldn't escape from. Avoid booking and stick to a proper travel company if you want a decent holiday.