I’ve booked a holiday for July this year (2024) for 7 nights in New York for myself and my daughter who‘s just recovered from 3 years of cancer treatment. On the booking form it stated „ Double Bed / Twin bed or King size Bed“ I choose that option as I & my daughter are ok with a Twin bed room & obviously, the other options were not suitable. I paid in full, the booking confirmation defaulted to King size bed. I went on „ Manage my booking“ as their AI robot said I’d be able to change my room choice without a problem…that failed. After countless emails to the hotel and more phone calls to Love holidays.. it seems like no one from Love Holidays is prepared now to actually give us the option of a twin room, because they said; the hotel does not actually have twin rooms available ( I‘m now shaking my head in disbelief) I‘ve been onto the hotel again..who said all they need is an email from Love holidays to change the room to a Twin Room. I’ve spent hours with the Love Holidays customer service asking for a simple room change and got nowhere. They were very quick to take my money but unwilling to do anything when I asked them to give me the option that I selected. Never again!