Shocking website! Beware. I booked a family holiday for me and my family. When we went to checkout, it stated if we wanted to add extra luggage for £75, which we didn’t as we thought luggage was included (as it stated EXTRA) when I received holiday confirmation via email, no luggage was added apart from hand luggage which was ridiculous for a 10 day international holiday. When I queried this with the agent they advised there is nothing they can do as it’s BA I need to contact. I when I contacted BA, they said there is nothing they could do and we would have to pay £70 each way. When I spoke to love holiday to cancel my booking due to this as it was done it less than 24hrs, they refused and hung the phone up on me!!!! I am disgusted by their service and will not be using them again!!! BEWARE AS THEY ARE SCAM ARTISTS!’