Complete scammers do not book with them! I am due to go on holiday in 6 days time and the hotel is affected by insolvency. They are still planning to send me there next week and the hotel is closed! Customer service are useless and don’t care! They seem reluctant to help to avoid a pay out of giving me a refund. Every day I am spending hours on the phone to be fobbed off and there’s no one to make a complaint too and they never call back when they are meant to! Avoid!! No way am I travelling to a closed hotel in 6 days time with my daughter to be left on the streets and I will continue to fight them for a refund or an offer of an alternative hotel. Wish me luck in a refund and avoid at all cost please