Absolutely Untrustworthy - AVOID Loveholidays at All Costs!
My experience with Loveholidays was a complete disaster from start to finish. I booked a 10-day stay at what I thought was a suitable hotel, only to find out upon arrival that it was adult-only—crucial information that was conveniently missing from their website. This forced me to leave after just 3 days, derailing my entire vacation.
When I reached out to Loveholidays for a refund, they washed their hands of the issue, claiming that as a third-party booking platform, they weren’t responsible. This is outrageous. As the booking intermediary, Loveholidays should be stepping up to solve problems, not hiding behind their "affiliate" status while pocketing commissions. Instead, they blamed the hotel and told me I couldn’t even open a case until my booking period ended.
To make matters worse, after my ruined holiday was over, they had the nerve to tell me that I should have contacted their in-resort team earlier if I wanted any resolution. This is nothing but a weak attempt to shift the blame and avoid taking responsibility. They are clearly more interested in securing their commission than in providing any semblance of decent customer service.
Their customer service was appalling—rude, unhelpful, and completely dismissive of my concerns. Loveholidays took my money, provided misleading information, and when things went wrong, they did absolutely nothing to help. This company is unreliable, unprofessional, and completely untrustworthy.
If you value your money, your time, and your holiday, do yourself a huge favor and steer clear of Loveholidays. This is a company that will abandon you the moment something goes wrong.
9 months ago
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