Totally let me down with hotel after 2 phone call's and chat message yesterday they were telling me don't worry its confirmed just waiting for paperwork to come though Then this morning I get an Email saying my hotel wasn't available and when you try to talk to this special team that's going to help you you can't because they have no phone number and will not call you to talk Can only talk by Email , Which is useless when you are trying to sort something out At this time have flight and transfers to a hotel in 10 days ,I can't even stay because they don't know how stressing this is