We booked the el oliviar on the basis it was a 5 star palace. We had the use of one bar (poolside bar) drank watered down drinks out from plastic & paper cups, even ice cream was not included in this 5 star all inclusive poor excuse for a palace. The pool and area was dirty not once was it cleaned out or hosed down. Only one restaurant which was like a canteen and served same food daily. My husband pulled the rep up at every opportunity for a complaints form to be told we don't have any, others were also told the same. There was 4 in our party we were devastated. Love holidays certainly did not check this hotel out as most videos & photos have been photo shopped. Don't waste your money on this hotel there are real 5star ones in marrakesh