Whilst we had a great experience in New York it was let down but love holidays staff incompetence. We paid quite a bit for private transfers which from jfk to our hotel was the wrong hotel. So we paid the driver extra to take us to our correct hotel. We contacted love holidays the following morning to make them aware and make sure we were picked up from the correct hotel on the return journey. After speaking with a rep we were arrived it was all sorted and to enjoy our holiday which we did. 2 days before departure we received our travel details and it’s the wrong hotel again. Yet again I had to contact the taxi company to make sure they picked us up from the correct hotel. The company talixo were great. Just a big let down by love holidays having to sort thing myself while on holiday. The correct hotel was on all our booking documents so how they managed to mess it up both ways is beyond me. I’ll spend my money elsewhere where in the future.