I am writing to express my deep dissatisfaction with the ongoing handling of my account by Loveholidays. Despite a previous apology and refund of £42.07 issued on 8 April for an earlier error, the same amount has now been re-deducted from my account without authorisation. This repeated mistake is not only unacceptable but reflects a serious lack of care and control over customer transactions. I have already raised my concerns with your team, and even escalated the matter to Donat, your CEO, and his office — yet no satisfactory resolution has been provided. Instead, I’ve been met with inconsistent information, broken assurances, and delays. For example, I was told during a recorded call with your adviser that the cost for seating and additional luggage would not exceed £50. However, I was later quoted £92.00 without prior notice or agreement. I was then informed of a supposed £50 waiver — which I was never told about beforehand. These post-facto adjustments come across as afterthoughts, not sincere efforts to resolve the issue. This experience has caused considerable stress, financial inconvenience, and wasted time. I am now escalating this matter to the relevant authorities, including ATOL compliance, as it clearly warrants regulatory scrutiny. I will not be using Loveholidays again and will advise others accordingly. Your handling of this situation has fallen far short of the professional standard expected. A more substantial compensation offer is now warranted.