PLEASE DO NOT BOOK THROUGH In April, I purchased what was meant to be a romantic week away with my partner in September. Unfortunately, the entire experience was extremely disappointing. Firstly, the airline (Corendon) broke my suitcase, forcing me to buy a replacement. While the flight and transfers were as expected, things quickly deteriorated upon arrival at our hotel. When we arrived at our 5 star hotel, we were told to wait on the sofas. It was only after my partner asked about food that we were informed—without any prior communication—that the hotel was fully booked. We were then placed in a taxi and taken to a different property. This so-called “alternative” turned out not to be of the same standard. Instead of the promised 5 star experience, we were sent to a 4 star family resort, which was completely unsuitable for the type of trip we had booked and paid for. To make matters worse, there was no communication regarding our transfer changes, and no confirmation of how we would return to the airport. We spent the first two days of our holiday trying to resolve these issues, receiving minimal assistance and little transparency throughout. This was supposed to be a special, stress-free holiday, yet it was filled with unnecessary frustration and disappointment. The lack of organisation, communication, and accountability is unacceptable.