I booked a holiday with loveholidays and a couples of days before I went I read the reviews and was really worried. Anyway I get to the airport to get my transfers to the hotel and my transfers never arrived I was to say the least furious! So I rang the emergency contact number and the lady was amazing and so apologetic. The following morning I rang the company and I can honestly say they were truly sorry and quickly reimbursed me the money it cost me to get a bus to the resort and the money I had paid for the transfers and sorted transfer to collect me to take me back to the airport.