We purchased hotel accommodation with the help of Valerie Burton at Loveholidays.Having carefully read through previous reviews before taking the plunge, I actually rang the company and Valerie picked up. I discussed with her the negative reviews ( I am fully aware of the truth that people are always inclined to report the bad and overlook the good experiences). Valerie was most reassuring and I felt confident from speaking with her. She backed up our conversation with an email of reassurance, then did the same when the booking was complete. A later email arrived too, checking that I was happy with everything. She even contacted the hotel directly to request a particular room on my behalf. I told her that I would write a glowing review on our return. Her it is! Thank you Valerie. I will definitely use Loveholidays again ( and hope to get straight through to you!