I booked into a hotel and have since found out that it is being used as a homeless shelter. I fully commend them for offering shelter however as I am paying good money I feel the need to be notified. When I put in a request to change a new hotel, the prices were increased and as Love Holidays did not book when I told them too the prices went up again. Who had to pay the additional costs?? Me.... I've been told that unfortunately there's nothing that they can do to help. I'm very dissapointed and I feel that Love Holiday really couldn't care, they've got there money and that's all they care about...... Book via someone else would be my advice....