Arrived at Puerto De LA Cruz on 28th December to find hotel had closed down 10 months earlier, had a re-fit, opened under another name and we had no booking. New hotel was adults only and we had a 10 year old with us. We had to book in at another hotel, costing 100 euros. Finally moved to new hotel more than 24 hours later. We were only in Tenerife 4 nights, so lost day and half of holiday. Love holidays very slow to sort problem out. Wouldn't book again with them.
7 years ago
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