Absolute rubbish customer service! Rang them the day after i booked to check if the executive room came with a hot tub as other providers offer this for the same room at a similiar cost and after 2months and 5 phone calls i get a email confirming it isnt. Not one phone call since even out of courtesy although i find it hard to believe they didnt have this information to hand on the rooms they are selling. They dont care about the customer the minute after they take your money just full of rubbish excuses as to why no one has come back to me after 5 calls and promises of call backs! Not only that when i speak to the complaints manager who is rude and speaks rubbish english he advises there isnt nothing more i can do, no one higher than him and to take my complaint to ABTA. Does anyone in their company take customer service seriously atall? If so please reply..