Tried to book online at advertised holiday price, only to get message that I'd need to phone to complete transaction. Did that and spoke to Doris, only to be told the issue was that the advertised holiday was not available at that price, but I'd need to pay more. Agreed reluctantly, they took my money but got a call next day from Doris again to say that the room had been sold before they could secure it, but guess what, there were more available, but at an increased cost! Asked to Cancel transaction, (still have pending payment in my account though) Seem like a bunch of charlatans on the make to me. Will never use again.