We booked a very expensive last minute holiday with LH. As an afterthought I checked some reviews and was left panick stricken with just how many bad reviews there were. I got in touch with the various providers (flight/transfer/hotel) to check that all was in order, which they confirmed it was. I don't normally leave feedback but thought as LH seem to have received such poor reviews and my whole experience was so positive, it seemed only fair to share this. I'd use them again, although I'd say there is rarely smoke without fire, so perhaps as I did on this ocassion would do the checks immediately after booking to make sure everything is in order.