The worst customer service ever! Missed flight due to an accident on the motorway, not our fault. They did not care at all after taking the money for the holiday, just tried get us off the phone instead of helping! Instead they had told us to book another one way flight full price again and we can use the previous return ticket. So we booked the one way ticket and spent an extra £750 for it, thinking we can use our initial return ticket as we had been advised by loveholidays. Emirates said you cannot do that, so loveholidays gave us false information! Luckily Emirates help us by booking us on the next flight even though it was loveholidays job to do this. Even Emirates were disgusted and do not recommed this company as many other have had such a bad time with loveholidays when they have a a problem. The staff are untrained and unprofessional.