Probably the worst customer service experience ever. Only giving one star as zero is not an option. Had a terrible experience whilst on holiday and tried phoning and emailing Love Holidays for assistace and no response was given to either. Upon our return we wrote a lengthy complaint and as yet we still have had no response whatsoever. I rang customer services and spoke to a manager and was totally fobbed off by an arrogant chap, refered serveral times to small print etc. So in summary if you want a holiday with any assistance whatsoever after you have parted with your money, DO NOT use love Holidays.