Ok really, really fed-up. You get fantastic pricing on the website and easy to use. Then when you want to book you are told to phone a number..... 22 times I've phoned today - Got cut off twice after waiting 18 mins and then 22 mins. Tried again recently waited 38 mins got told i was through to the wrong number and they would transfer me to the correct department... another 15 mins and then went dead. I phoned again waited 22 mins and then was told again i was at the wrong department - I advised that it's the number that is quoted on the website, they were nice but again told me I was through to the wrong department. Transferred again, gave-up after another 22 mins. Read some other reviews and obviously this is a con as the website pricing cannot be transferred into a sale. Forget it - Stick with On the beach and Travel republic at least they exist....