Never before in 30 years of holidaying abroad have I come across such an ABYSMAL Travel Agent. Their staff DO NOT LISTEN to customer requests, are DISINTERESTED and UNHELPFUL. Having booked for, and paid for the majority of my holiday, when there was an issue, I spoke with them to look for alternatives, which they said they were going to do, however they FAILED to listen, FAILED to help and took the easy route just to cancel my holiday booking WITHOUT ANY PRIOR COMMUNICATION. No professionalism or customer care whatsoever. I will NEVER use this company again
5 years ago
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