Booked a 5-day stay at a hotel in Washington D.C. with them paid and received a confirmation. But when we (2 adults, 1 toddler) wanted to check in we were told that our room was cancelled by loveholidays. So I called the support hotline to get an alternative hotel, just to be informed that they couldn't find a room for us. In the end I managed to find another room by myself. The support guy also promised me (by phone and email) to refund the originally paid fee and in addition 50% of the extra costs of the new hotel. This was back in May, I'm still waiting to receive my money. Wrote several emails and called the loveholidays support hotline. Just to be told that they'll take care and the case needs to be investigated.