Same story as those posted below. I checked Love Holidays before making the booking and only found 4/5 star reviews. FAKE NEWS. I would advise to avoid them like the plague. Booked a trip to New York 5 days ago and received an email confirming they'd received the booking, then another to say part of it couldn't be confirmed but their experienced team would contact within 72 hours. 120 hours later and I've heard nothing, can't get through on the live chat so am hanging on the phone again for 20+ minutes and counting. Love Holidays are total SCAMMERS - avoid. Oh, they've still taken my deposit though. Shocking company.