Malta in lockdown
Malta in lockdown, FCO advice not to visit and I was due to go early hours TODAY. Impossible to contact anyone in Loveholidays in past 2 days by any means possible apart from getting a text at 5 pm saying they would contact people in departure date order, then NOTHING from then on. Until I clicked the "cancel my holiday" button when I quite soon got a message saying there would be cancellation charges...... What? Someone was obviously manning the "rip the customers off" office on a Saturday afternoon.I had already emailed them twice so have done so again and if they take cancellation charges from my card i will take legal action. The Ryanair flight did depart so won't get anything from them either. Appalling customer service and will not use this company ever again.I appreciate they cannot be blamed for Covid 19 but they CAN be held responsible for leaving their customers in the dark and trying to rip them off with cancellation charges..
5 years ago
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