Do NOT trust them. I've used Love Holidays for many years, this being my 10th holiday booked either by myself/my husband. During this COVID-19 crisis they have really shown that they cannot be trusted and have treated customers so terribly. My package holiday to Turkey was cancelled, they still took the outstanding direct debit from my account 2 days ago when the holiday had been cancelled. I contacted Mark Araneta from their finance team who told me to contact Easyjet for a refund, and completely ignored informing me about the other funds for my hotel and transfers! I contacted EasyJet and they told me that Love Holidays should be refunding me, as the package was booked through them. I emailed this back to Mark from the Finance Team, and guess what...HE IGNORED MY EMAILS. Also, when you try to contact them on their online chat, they disconnect you as soon as you ask them about a refund! They are a bunch of liars and show no loyalty to customers. When this crisis is over in a few months time, they have completely ruined their relationship with customers and will forever have a bad taste in people's mouths!