I echo what others say, as I've had the same experience. I booked a trip to NYC with my son for is spring break (hotel and flight). With COVID-19, the trip was canceled/postponed for obvious reasons. I tried to reach them for 2 weeks before the trip, all the way to the day of. No answer, no response. Luckily the hotel answered and changed our reservation, and Delta Airlines answered and gave me full credit to rebook our flight. Almost 2 weeks after the trip, I get a vague and illiterate response from loveholidays. Pretty bad time to have horrendous customer service and bad communication to customers.