Needed to do amendments to my holiday, contacted Love Holidays who replied promptly with what I needed to do. Unfortunately, they told me incorrect information - to contact the airline to make changes to my flight then the airline told me Love Holidays gave me wrong information and only they can change my flight. Also, after making changes to my hotel, still awaiting a response on transfers. I've now been waiting days and days and days for someone to acknowledge my request for assistance in this matter. Eventually, Love Holidays came back to me and told me to contact the airline again after I told them the airline expect Love Holidays to make the adjustments - I'm a ping pong being bounced back and forward - very poor customer service.