I was trying to resolve an issue, which required an escalation. The answer was for the Operator to simply end the live chat conversation. I had the remaining balance taken out even though we were on lockdown. Whilst they have said they will refund the balance, they refuse to refund my deposit. I am appalled at the level of customer service, particularly at this difficult time for us all. I will never book with this company again.
5 years ago
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