Although I appreciate the fall out from the virus outbreak is unprecedented, it's times like these where it becomes evident how much an organisation values & supports their customer's. I'm completely shocked by Love Holiday's handling. Lack of communication & transparency, flouting regulations, instilling anxiety as well as the degradation of their customer's literally 'begging' for a refund that's legally theirs. What on earth? I've sent an email & two messages politely requesting my refund which still haven't been acknowledged despite my travel date coming & going. Shame on you, Love Holidays.