I think I may have been extremely lucky but I have had a full cash refund for my flights and a credit note for my hotel from Love Holidays. I didnt pursue these, I let things take their natural course. They contacted me and the refund was deposited on Wednesday. I can't complain about the service I have received. I am sympathetic to the people who have not had this easy a journey however some of the reviews on here are just plain nasty. I would be reluctant to provide a refund to people who were ringing up and being aggressive over the phone. Sometimes the less you push, the more you get.