I had a reservation with them that has been canceled and in the only communication I have received from them so far they only give me the option dates. It is true that the reservation was not originally refundable if it were canceled by me. However, the reservation was canceled by the hotel itself, due to the restrictions imposed by its gibben due to the Covid 19. They are therefore obliged to return it. I am also aware that the hotel in question is returning the reservation in cases like mine. I booked myself at the same hotel for another leg of my trip, through another agency, and it has been returned to me. Love holidays is committing a serious irregularity, offering me no alternative but to change the dates of my trip, protected by the difficulties they put in contacting them directly. This behavior is close to and it damages the uk brand. Never contract with this company. They are thiefs. I request the maximum diffusion